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Contact Us

The time in Louisille, Kentucky is 

Gift Shop & Merchandise

For help finding a product or placing an order, contact the Catalog Department (which handles all phone & website orders for the Gift Shop) by email at or call 1-800-KY-DERBY (800-593-3729). If you are leaving a voicemail, please provide details as to why you are calling so that we can serve you more efficiently. Please allow one business day for a response.

Admission & Tours

For questions regarding visiting us, admission or tours, contact Rickelle Nelson, Reservations Manager, by email at or call (502) 637-1111 ext. 2281. If you have an urgent question or concern during weekend hours, please call our main line at (502) 637-1111 and press 0.

The Visitors Services Department is open seven days a week. The Museum is closed Thanksgiving, Christmas Eve and Christmas Day, Derby and Oaks Days.

All times shown are in Eastern Time.


For information regarding membership, contact Carla Grego, Membership Manager, by email at or call (502) 637-1111 ext. 2228.