This ticket is NON-REFUNDABLE by the purchaser.
Please meet at the Barbaro statue in front of the Kentucky Derby Museum at least fifteen minutes prior to the scheduled departure time of this tour in order to get through the ticketing lines before the tour departs. All tours leave promptly at their scheduled departure time and will not be delayed due to prepaid ticket holder tardiness. If you wish to reschedule this tour ticket to an alternate date or time after purchase, please call 502-637-1111 at least 72 hours in advance of the listed departure time. Rescheduling is not guaranteed due to limited availability of these tours, and no refund or credit will be given if the ticket holder requests a different time that is unavailable for any reason. Unfortunately, Museum staff may not have the opportunity to respond to rescheduling requests made closer than 72 hours in advance.
This tour may be cancelled at any time, with or without notice, due to extreme weather or at the request of Churchill Downs. In the case that this tour is cancelled by the Kentucky Derby Museum after the time of this ticket's purchase, every effort will be made to place the ticket holder on another tour at a time that is agreeable to both parties. If this cannot be managed, the Museum will provide a full refund of the tour purchase price back to the original credit card used for payment.