Frequently Asked Questions
These policies allow us to provide an exceptional level of customer service and to be fair and consistent with each customer. We appreciate your business and we are happy to clarify any questions or discuss any concerns you may have. Please Contact Us to do so. If you are leaving a voicemail, please provide details as to why you are calling so that we can serve you more efficiently.
Click the links below for questions about...
Order Information
Shipping & Pickup Options
Apparel Sizing
Other Information
Promotions & Discounts
The Kentucky Derby Museum Gift Shop will occasionally mark down products and/or offer promotions via coupon code. If a coupon code is listed, any restrictions will also be noted. If a promo code doesn't meet criteria, total amount will be adjusted. Promotions and/or discounts may not be combined with any other offer, including membership and bulk discounts.
Gift Shop promotions apply to product only. Gift cards, Museum tours, admission and memberships are excluded.
Order Processing
In-stock orders will be processed within 7-10 business days. Additional transit time varies based on the chosen shipping method. Allow 5 days additional shipping time when selecting UPS Ground service. Please plan accordingly to ensure the above delivery schedule will meet your needs. If a quicker turnaround time is necessary, please select an expedited shipping option during checkout. We will notify customers on our website if any special deadline considerations are required.
Product Availability
We do our best to ensure that orders placed online and by phone are based off of an accurate product inventory. However, products sometimes become unavailable after an order is placed. In the event that an item you ordered online is out-of-stock, we will contact you and we will offer either an approximate date of shipment for the item or a similar product. In the event that we do not hear from you after 5 business days, we will consider the order (or that part of the order) cancelled.
Returns & Exchanges
We do our best to ensure that our customers receive the right product for their needs. However, we will gladly accept returned merchandise within 30 days of original purchase, for exchange or store credit, with the exception of dated merchandise. A receipt must accompany the items being returned. Sorry, no refunds. Store credit is in the form of a Kentucky Derby Museum gift card and is valid for 5 years from activation date.
For online orders, please Contact Us with any order or delivery issues within 30 days of the Order Date.
Products may be exchanged or returned under the following conditions:
- Products must be in re-sellable condition.
- Products are returned within 30 days from date of purchase.
- Sales receipt must accompany the products.
- Products are in original packaging and have not been used in any way.
- Jewelry must have original tags.
- Apparel must be unwashed and unworn.
The following products cannot be exchanged or returned:
- Earrings
- Photos & framed prints
- Videos, CDs and DVDs
- Books
- Items on sale/clearance
- Derby Hats, Fedoras and Fascinators
- Edible goods
- Alcohol
- Tobacco Products
- Customized items
- Drop-shipped items
- Derby-Year dated items
All sales are made under the above conditions. The Kentucky Derby Museum reserves the right to refuse a return that does not meet the above criteria.
Returns Procedure
Customers who would like to return or exchange an item are encouraged to Contact Us before sending the item to us. We will ask for your name, contact information and basic product information. If you are exchanging the product, we will go ahead and place the item(s) you would prefer on hold.
Products can be returned to the following address:
- eCommerce Department
- Kentucky Derby Museum
- 704 Central Ave
- Louisville, KY 40208
Any shipping costs incurred by returning and/or exchanging items are the responsibility of the customer.
We use UPS service as our primary shipping resource, which provides reliable service and tracking numbers for each package. If you'd like to ship to a PO Box, please use the SurePost option; for all other services, you must have a physical street address. Orders placed online that include an email address will receive a tracking number and order confirmation upon shipment by email. For orders placed by phone, tracking numbers are available upon request and are provided by email only.
Eco-friendly Shipping
In an effort to be environmentally responsible, your orders are shipped using recycled cardboard boxes, biodegradable packing peanuts and reusable packing materials whenever possible. We encourage our customers to reuse and recycle these materials as best they can. For information on recycling availability in your area, please visit Earth911.com or contact your local government office.
Expedited Shipping
If you wish to use one of our expedited shipping options, such as 3-Day Express, 2-Day or Overnight service, please place online orders by 12 pm EST. Orders placed after 12 pm EST will ship the next business day. When calculating delivery dates, please note that weekends are not included.
International Shipping
Additional customs fees may be charged by the carrier after processing, depending on regional regulations. “When shipping internationally, the shipping will default to UPS Standard at $0. If UPS Standard is chosen, a representative will contact you via email to inform you of the shipping rate. The order will not be processed until we have confirmation from you that you accept the rate.”
Saturday Delivery option
UPS packages may be delivered on Saturdays, depending on a customer's location. UPS also offers a Saturday delivery option for Express service for an additional charge. We are happy to provide that option to customers, but we cannot currently do so through our website. If you would prefer Saturday delivery, please Contact Us.
In-Store Pickup
For local customers and those who will be visiting the Museum in the near future, we offer an in-store pickup option. If you would prefer to pickup your order, please do the following: use promo code PICKUP at checkout.
In-Store Pickup details
When you use promo code PICKUP, the cart will say "PICKUP - Free Shipping." This does not mean that the order has received free shipping. It means that instead of shipping the order, it will be picked up in store.
In the Cart, the Shipping Method will say "Promotional FREE Shipping...(Free)." This means that the PICKUP promo was applied. This does not mean that the order has received free shipping. It means that instead of shipping the order, it will be picked up in store.
Once you use promo code PICKUP, your order will be available for pickup Mondays through Saturdays from 10 a.m. to 4 p.m. Eastern and Sundays from 11 a.m. to 4 p.m. Eastern. You will receive an email when your order is ready for pickup. Certain items may not be available for in-store pickup, such as dropship items and items that are backordered. These items will be excluded from the order and will be shipped when available.
To pick up your order, you MUST have a copy of the order confirmation, with order number. Upon arriving at the Kentucky Derby Museum, please let a store associate know that you are here to pick up an order. They will locate your order and ask to see your order confirmation. Order confirmations may be printed or shown from a mobile device. Once the order is picked up, the method of payment used will be charged.
Pickup orders are held for 7 days. If your order is not picked up within 7 days, we'll cancel the order.
If you are purchasing bourbon and are unable to pick up your order within 7 days, please contact the eCommerce Department at 502-637-1111 or ecommerce@derbymuseum.org.
Subject to change at any time.
Shipping Deadlines
Christmas Day:
| Shipping Service | Place your order by Noon Eastern on... |
|---|---|
| UPS SurePost | Wednesday, December 4, 2024 |
| UPS Ground | Wednesday, December 11, 2024 |
| UPS 3 Day Select | Wednesday, December 18, 2024 |
| UPS 2nd Day Air | Wednesday, December 18, 2024 |
| UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Wednesday, December 18, 2024 |
All orders made after 11:59 PM of Wednesday December 18th will be shipped the week of December 23rd
Easter:
| Shipping Service | Place your order by Noon Eastern on... |
|---|---|
| UPS SurePost | Sunday, March 10, 2024 |
| UPS Ground | Sunday, March 17, 2024 |
| UPS 3 Day Select | Sunday, March 24, 2024 |
| UPS 2nd Day Air | Sunday, March 24, 2024 |
| UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Sunday, March 24, 2024 |
Derby:
| Shipping Service | Place your order by Noon Eastern on... |
|---|---|
| UPS SurePost | Sunday, April 14, 2024 |
| UPS Ground | Sunday, April 21, 2024 |
| UPS 3 Day Select | Wednesday, April 24, 2024 |
| UPS 2nd Day Air and UPS Next Day Air Saver | Wednesday, April 24, 2024 |
All orders made after 11:59 PM of Wednesday April 24th will be shipped the week of May 6th
Mother's Day:
| Shipping Service | Place your order by Noon Eastern on... |
|---|---|
| UPS SurePost | Sunday, April 21, 2024 |
| UPS Ground | Wednesday, April 24, 2024 |
| UPS 3 Day Select | Sunday, May 5, 2024 |
| UPS 2nd Day Air | Sunday, May 5, 2024 |
| UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Sunday, May 5,2024 |
Father's Day:
| Shipping Service | Place your order by Noon Eastern on... |
|---|---|
| UPS SurePost | Sunday, May 26, 2024 |
| UPS Ground | Sunday, June 2, 2024 |
| UPS 3 Day Select | Sunday, June 9, 2024 |
| UPS 2nd Day Air | Sunday, June 9, 2024 |
| UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Sunday, June 9, 2024 |
Thanksgiving Day:
| Shipping Service | Place your order by Noon Eastern on... |
|---|---|
| UPS SurePost | Thursday, November 7, 2024 |
| UPS Ground | Thursday, November 14, 2024 |
| UPS 3 Day Select | Thursday, November 21, 2024 |
| UPS 2nd Day Air | Thursday, November 21, 2024 |
| UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Thursday, November 21, 2024 |
Unisex/Mens Sizes
For specific questions regarding product sizing, please Contact Us for the most accurate results.
| US Size | S | M | L | XL | XXL | XXXL |
|---|---|---|---|---|---|---|
| Neck (in) | 14‑14.5 | 15‑15.5 | 16‑16.5 | 17‑17.5 | 18‑18.5 | 19‑19.5 |
| Chest (in) | 35‑37 | 38‑40 | 42‑44 | 46‑48 | 50‑52 | 54‑56 |
| Waist (in) | 29‑31 | 32‑34 | 36‑38 | 40‑42 | 44‑46 | 50‑52 |
Ladies Sizes
For specific questions regarding product sizing, please Contact Us for the most accurate results.
| US Size | S | M | L | XL | XXL |
|---|---|---|---|---|---|
| US Size | 2/4 | 6/8 | 10/12 | 14/16 | 18 |
| Bust (in) | 32.5‑33.5 | 34.5‑35.5 | 36.5‑38 | 39.5‑42 | 44 |
| Waist (in) | 24‑25 | 26‑27 | 28‑29.5 | 31‑33 | 35 |
| Hip (in) | 35‑36 | 37‑38 | 39‑40.5 | 42‑43.5 | 45 |
Youth Apparel
- X-Small 2-4
- Small 6-8
- Medium 10-12
- Large 14-16
Privacy Policy
To view our Privacy Policy, click here.
Gift Card
If making a purchase with a gift card that was issued before 1/1/2023, please call 502-637-1111 to place an order.