These policies allow us to provide an exceptional level of customer service and to be fair and consistent with each customer. We appreciate your business and we are happy to clarify any questions or discuss any concerns you may have. Please Contact Us to do so. If you are leaving a voicemail, please provide details as to why you are calling so that we can serve you more efficiently.
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The Kentucky Derby Museum Gift Shop will occasionally mark down products and/or offer promotions via coupon code. If a coupon code is listed, any restrictions will also be noted. If a promo code doesn't meet criteria, total amount will be adjusted. Promotions and/or discounts may not be combined with any other offer, including membership and bulk discounts.
Gift Shop promotions apply to product only. Gift cards, Museum tours, admission and memberships are excluded.
In-stock orders will be processed within 7-10 business days. Additional transit time varies based on the chosen shipping method. Allow 5 days additional shipping time when selecting UPS Ground service. Please plan accordingly to ensure the above delivery schedule will meet your needs. If a quicker turnaround time is necessary, please select an expedited shipping option during checkout. We will notify customers on our website if any special deadline considerations are required.
We do our best to ensure that orders placed online and by phone are based off of an accurate product inventory. However, products sometimes become unavailable after an order is placed. In the event that an item you ordered online is out-of-stock, we will contact you and we will offer either an approximate date of shipment for the item or a similar product. In the event that we do not hear from you after 5 business days, we will consider the order (or that part of the order) cancelled.
We do our best to ensure that our customers receive the right product for their needs. However, we will gladly accept returned merchandise within 30 days of original purchase, for exchange or store credit, with the exception of dated merchandise. A receipt must accompany the items being returned. Sorry, no refunds. Store credit is in the form of a Kentucky Derby Museum gift card and is valid for 5 years from activation date.
For online orders, please Contact Us with any order or delivery issues within 30 days of the Order Date.
All sales are made under the above conditions. The Kentucky Derby Museum reserves the right to refuse a return that does not meet the above criteria.
Customers who would like to return or exchange an item are encouraged to Contact Us before sending the item to us. We will ask for your name, contact information and basic product information. If you are exchanging the product, we will go ahead and place the item(s) you would prefer on hold.
Products can be returned to the following address:
Any shipping costs incurred by returning and/or exchanging items are the responsibility of the customer.
We use UPS service as our primary shipping resource, which provides reliable service and tracking numbers for each package. If you'd like to ship to a PO Box, please use the SurePost option; for all other services, you must have a physical street address. Orders placed online that include an email address will receive a tracking number and order confirmation upon shipment by email. For orders placed by phone, tracking numbers are available upon request and are provided by email only.
In an effort to be environmentally responsible, your orders are shipped using recycled cardboard boxes, biodegradable packing peanuts and reusable packing materials whenever possible. We encourage our customers to reuse and recycle these materials as best they can. For information on recycling availability in your area, please visit Earth911.com or contact your local government office.
If you wish to use one of our expedited shipping options, such as 3-Day Express, 2-Day or Overnight service, please place online orders by 12 pm EST. Orders placed after 12 pm EST will ship the next business day. When calculating delivery dates, please note that weekends are not included.
Additional customs fees may be charged by the carrier after processing, depending on regional regulations. “When shipping internationally, the shipping will default to UPS Standard at $0. If UPS Standard is chosen, a representative will contact you via email to inform you of the shipping rate. The order will not be processed until we have confirmation from you that you accept the rate.”
UPS packages may be delivered on Saturdays, depending on a customer's location. UPS also offers a Saturday delivery option for Express service for an additional charge. We are happy to provide that option to customers, but we cannot currently do so through our website. If you would prefer Saturday delivery, please Contact Us.
For local customers and those who will be visiting the Museum in the near future, we offer an in-store pickup option. If you would prefer to pickup your order, please do one of the following: for phone orders, please Contact Us and mention in-store pickup; for online orders use promo code PICKUP at checkout.
Use promo code PICKUP, your order will be available for pickup Mondays through Saturdays from 10 a.m. to 4 p.m. Eastern and Sundays from 11 a.m. to 4 p.m. Eastern. You will receive an email when your order is ready for pickup. Certain items may not be available for in-store pickup, such as dropship items and items that are backordered. These items will be excluded from the order and will be shipped when available.
To pick up your order, you MUST have a copy of the order confirmation, with order number. Upon arriving at the Kentucky Derby Museum, please let a store associate know that you are here to pick up an order. They will locate your order and ask to see your order confirmation. Order confirmations may be printed or shown from a mobile device. Once the order is picked up, the method of payment used will be charged.
Pickup orders are held for 7 days. If your order is not picked up within 7 days, we'll cancel the order.
If you are purchasing bourbon and are unable to pick up your order within 7 days, please contact the eCommerce Department at 1-800-KY-DERBY (800-593-3729) or ecommerce@derbymuseum.org.
Subject to change at any time.
Easter:
Shipping Service | Place your order by Noon Eastern on... |
---|---|
UPS SurePost | Sunday, March 10, 2024 |
UPS Ground | Sunday, March 17, 2024 |
UPS 3 Day Select | Sunday, March 24, 2024 |
UPS 2nd Day Air | Sunday, March 24, 2024 |
UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Sunday, March 24, 2024 |
Derby:
Shipping Service | Place your order by Noon Eastern on... |
---|---|
UPS SurePost | Sunday, April 14, 2024 |
UPS Ground | Sunday, April 21, 2024 |
UPS 3 Day Select | Wednesday, April 24, 2024 |
UPS 2nd Day Air and UPS Next Day Air Saver | Wednesday, April 24, 2024 |
All orders made after 11:59 PM of Wednesday April 24th will be shipped the week of May 6th
Mother's Day:
Shipping Service | Place your order by Noon Eastern on... |
---|---|
UPS SurePost | Sunday, April 21, 2024 |
UPS Ground | Wednesday, April 24, 2024 |
UPS 3 Day Select | Sunday, May 5, 2024 |
UPS 2nd Day Air | Sunday, May 5, 2024 |
UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Sunday, May 5,2024 |
Father's Day:
Shipping Service | Place your order by Noon Eastern on... |
---|---|
UPS SurePost | Sunday, May 26, 2024 |
UPS Ground | Sunday, June 2, 2024 |
UPS 3 Day Select | Sunday, June 9, 2024 |
UPS 2nd Day Air | Sunday, June 9, 2024 |
UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Sunday, June 9, 2024 |
Thanksgiving Day:
Shipping Service | Place your order by Noon Eastern on... |
---|---|
UPS SurePost | Thursday, November 7, 2024 |
UPS Ground | Thursday, November 14, 2024 |
UPS 3 Day Select | Thursday, November 21, 2024 |
UPS 2nd Day Air | Thursday, November 21, 2024 |
UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Thursday, November 21, 2024 |
Christmas Day:
Shipping Service | Place your order by Noon Eastern on... |
---|---|
UPS SurePost | Wednesday, December 4, 2024 |
UPS Ground | Wednesday, December 11, 2024 |
UPS 3 Day Select | Wednesday, December 18, 2024 |
UPS 2nd Day Air | Wednesday, December 18, 2024 |
UPS Next Day Air Saver (Next Day Air/Next Day Air Early A.M.) |
Wednesday, December 18, 2024 |
All orders made after 11:59 PM of Wednesday December 18th will be shipped the week of December 23rd
For specific questions regarding product sizing, please Contact Us for the most accurate results.
US Size | S | M | L | XL | XXL | XXXL |
---|---|---|---|---|---|---|
Neck (in) | 14‑14.5 | 15‑15.5 | 16‑16.5 | 17‑17.5 | 18‑18.5 | 19‑19.5 |
Chest (in) | 35‑37 | 38‑40 | 42‑44 | 46‑48 | 50‑52 | 54‑56 |
Waist (in) | 29‑31 | 32‑34 | 36‑38 | 40‑42 | 44‑46 | 50‑52 |
For specific questions regarding product sizing, please Contact Us for the most accurate results.
US Size | S | M | L | XL | XXL |
---|---|---|---|---|---|
US Size | 2/4 | 6/8 | 10/12 | 14/16 | 18 |
Bust (in) | 32.5‑33.5 | 34.5‑35.5 | 36.5‑38 | 39.5‑42 | 44 |
Waist (in) | 24‑25 | 26‑27 | 28‑29.5 | 31‑33 | 35 |
Hip (in) | 35‑36 | 37‑38 | 39‑40.5 | 42‑43.5 | 45 |
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To learn about Kentucky Derby Museum membership or for membership-related questions, click here.
If making a purchase with a gift card that was issued before 1/1/2023, please call 800-593-3729 to place an order.